CRA Mortgage Loan Officer

About this role

• **Job description:** **Essential Functions** *The following is a list of essential functions, which may be subject to change at any time and without advance notice.
• Management may assign new duties, reassign existing duties, or eliminate a function.* * Originate residential mortgage, home equity and home equity line of credit products in accordance with Bank lending policies and established underwriting standards.
• * Prospect, develop and manage a pipeline of prospective borrowers from initial inquiry through application, approval, closing and post-closing follow-up.
• * Proactively generate mortgage and home equity applications from LMI borrowers and borrowers located in targeted geographies within the Bank's market area.
• * Promote and appropriately utilize the Bank's specially designed mortgage and home equity products, including programs intended to address identified community credit needs.
• * Maintain working knowledge of PHFA and other applicable affordable-housing, first-time-homebuyer and down-payment assistance programs.
• * Develop and maintain relationships with real estate agents, brokers, builders and other mortgage referral sources to generate sustainable application flow.
• * Establish relationships with community organizations, housing counselors, nonprofit organizations, employers and community leaders serving the Bank's CRA markets.
• * Conduct regular meetings, presentations, educational sessions and outreach activities with real estate and community partners.
• * Participate in appropriate community events, homebuyer education programs, housing fairs and financial-literacy initiatives to increase awareness of the Bank's lending products.
• * Work collaboratively with processors, underwriters, closing personnel and other Bank departments to facilitate timely and quality loan decisions and closings.
• * Maintain accurate and timely customer, referral, pipeline and loan activity information in the Bank's loan origination (Encompass) and customer relationship management (Salesforce) systems.
• * Support the Bank's CRA objectives by generating measurable activity across applicable lending and community-outreach performance measures, including applications, originations, closings and targeted-geography activity.
• Provide management with information regarding community credit needs, market opportunities, referral activity and opportunities to increase the Bank's lending presence in underserved or targeted markets.
• **Compliance** * Comply with all applicable regulations and Bank policies regarding employment and employment law.
• * Participate in annual compliance and other job-related training.
• * Comply with applicable CRA, Fair Lending, Equal Credit Opportunity Act (ECOA), Fair Housing Act, HMDA, RESPA, Truth in Lending and other regulatory requirements.
• Protect the confidentiality, privacy and security of customer and Bank information in accordance with Bank policies and applicable law.
• **Relationships and Contacts** Internal : Reports to Director of Residential and Consumer Lending; frequent interaction with Compliance professionals, Operations staff, Customer Contact Center staff, department leaders, and back-office personnel.
• External : Frequent interaction with prospects, applicants, depositors, referral sources, realtors, brokers, community organizations, and vendors.
• **Education and Experience** * High school diploma or GED required; college degree preferred.
• * Minimum of two years' previous experience in a sales-oriented environment, with proven track record of success, required; network of established referral sources preferred.
• * Experience in originating affordable residential loans and providing loan products tailored to low-to-moderate income and/or first-time homebuyer programs preferred **Skills and Competencies** * Must be compliant with the SAFE Act and registered with the Nationwide Mortgage Licensing System (NMLS).
• * Strong working knowledge of underwriting guidelines for each agency, as well as bank overlays for portfolio business.
• * Excellent written and oral communication skills.
• * Ability to manage time extraordinarily well.
• * Excellent presentation and public speaking skills.
• * Familiarity with Microsoft Office.
• * Ability to interact well with Team members and customers * Strong attention to detail and accuracy * Basic computer skills * Ability to multi-task and remain organized * Ability to achieve sales goals through relationship-based selling techniques Ability to speak multiple languages preferred, not required **Working Conditions** Traditional office environment with ability to work remotely on a hybrid basis; the office maintains five day a week operation (Monday - Friday) with operational hours of 8:00am - 5:00pm.
• Occasionally work extended hours to participate in Community Events.
• This position requires travel to various customer, branch, and meeting and conference locations throughout Philadelphia, Bucks, and Montgomery Counties.
• **Physical Demands** *Penn Community promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees.
• Please contact Human Resources with questions regarding the physical demands of this position.* * Lifting/carrying up to 10 lbs.
• * Manual dexterity for computer work Speaking, hearing, and vision are required to perform essential functions Penn community Bank is an equal opportunity employer.

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