ServiceNow Architect | TS Clearance Jobs

About this role

• POSITION TITLE: ServiceNow Architect CLEARANCE REQUIRED: Top Secret (TS) ABOUT US: At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact.
• We combine human ingenuity with intelligent tools to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.
• We operate in an AI-enabled, outcome-based delivery model, where technology accelerates execution and our teams focus on judgment, problem solving, client impact, and accountability.
• Success at Intact requires the ability to leverage tools effectively while applying a critical, thoughtful approach to client solutions and delivery outcomes.
• Our culture is built around individuality, autonomy, and empowerment, with the freedom to think creatively, act boldly, and make an impact.
• We support that with a flexible work environment, comprehensive benefits, and continued investment in learning and career growth.
• THE ROLE: As a ServiceNow Architect, you'll provide senior-level technical leadership across complex ServiceNow implementations, owning solution architecture from design through delivery.
• You'll establish technical direction, translate complex requirements into scalable solutions, and ensure implementations align with ServiceNow best practices, security requirements, and client objectives.
• You'll serve as a trusted technical advisor to clients and delivery teams while collaborating closely with project managers, developers, and other stakeholders.
• You'll also help strengthen Intact's broader ServiceNow practice through mentoring, solutioning, reusable assets, and continuous improvement.
• TO BE SUCCESSFUL HERE YOU WILL: Partner with Project Managers and delivery teams to achieve client outcomes and deliver an exceptional customer experience.
• Own the technical solution, including overall architecture, ServiceNow configuration strategy, and integration analysis and design.
• Establish technical guidelines, architectural guardrails, and implementation direction to ensure scalable, secure, and maintainable solutions.
• Lead technical discussions with clients and stakeholders, translating complex business requirements into effective platform solutions.
• Support presales solutioning efforts and provide technical review of statements of work.
• Contribute to estimating models, standard work plans, resource plans, and reusable assets that improve delivery consistency and efficiency.
• Mentor and develop junior and mid-level technical team members.
• Participate in recruiting and hiring technical talent.
• Collaborate with technical peers on architecture decisions, prototypes, system designs, and enterprise-level initiatives.
• Provide hands-on ServiceNow development and configuration support when needed.

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