Mortgage Loan Officer

About this role

• Description: **POSITION PURPOSE** Responsible for originating real estate mortgage loans in accordance with Del-One FCU (Del-One) product guidelines, and processing loans in accordance with Del-One processes up to delivery to a Mortgage Support Specialist.
• The MLO's primary responsibility is to grow mortgage production by assisting branch and credit union personnel with mortgage leads and developing business relationships with realtors and other professionals and sourcing mortgage leads from these relationships.
• The MLO will be assigned to operate in Sussex County in the state of DE with the purpose of expanding our mortgage products and services to the south of the state.
• The MLO is expected to collect and review all needed supporting loan documentation and maintain a minimum standard of production and quality.
• The MLO is expected to comply with all consumer and real estate lending laws and requirements.
• Having a designated area will help the MLO to be focused and be consistent when communicating with our business partners in Sussex County.
• MLO will be attending different networking events, and actively participating in Sussex County Chamber of Commerce or Association of Realtors, etc.
• MLO will have a dedicated office in our Seaford Branch, however, will be visiting Dagsboro, Lewes, Milford, and other branches during the week to build trust with our teammates and members.
• Requirements: **ESSENTIAL FUNCTIONS AND BASIC DUTIES** * Market and develop loans * Source leads for mortgage loan originations, mostly away from the Del-One location or home office * Develop and build relationships with realtors and other business professionals * Understand and market Del-One mortgage loan products.
• * Meet with applicants to obtain information for mortgage loan applications and answer questions about Del-One products and processes * Collect loan documentation and financial information and upload into the loan operating system.
• * Analyze applicants' financial status, credit, and related evaluations to determine feasibility of granting loans * Master the Credit Union's point of sale and loan operating system.
• * Effectively communicate with mortgage support, processing, and underwriting support staff * Maintain a high level of member satisfaction and effectively resolve member complaints.
• * Maintain open and effective communication channels with members, realtors, and other referral sources, including regular scheduled meetings and dissemination of pertinent information.
• * Attend loan closings, sales, and officer meetings * Support Del-One's strong member relationship culture through on-going member/referral contact, exceptional member service, and superior product knowledge.
• **Required Traits/Behavioral Competencies:** * Unquestionable integrity and a genuine desire to help others * Ability to thrive in a high volume, fast-paced environment * Self-motivated and self-sufficient in approach to work * Strong organizational and time management skills; close attention to detail * Ability to build and maintain positive and effective relationships with others * Strong oral and written communication skills.
• Ability to effectively present information and respond to managers, referral sources, and customers * Strong work ethic; ability to work to achieve desired production results * Adhere to mortgage loan standards and laws **PERFORMANCE MEASUREMENTS** * 1.
• Lending functions are effectively performed in accordance with established Credit Union policies and within legal and regulatory requirements.
• * 2.
• Good business relations exist with members and business professionals.
• Products and services are properly and thoroughly explained and questions courteously answered or appropriately referred.
• * 3.
• Loan documentation, files and related reports are complete, accurate and timely.
• Monthly reports are submitted as scheduled.
• * 4.
• Loan applications and related financial data are closely and effectively analyzed and evaluated.
• * 5.
• Good working relations exist with Credit Union personnel and with management.
• Management is appropriately informed.
• * 6.

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