Financial Aid Advisor I

About this role

• * 496985 * Prestonsburg * Staff * Full-time * Big Sandy Community & Technical College **Title:** Financial Aid Advisor I **Salary Range:** 31,680.00 **Contract Term Length:** 12 Months **Standard Hours:** 37.5 **Work Location:** On-Site **FLSA Status:** Non-Exempt **College:** Big Sandy Community & Technical College **Campus Location:** BSCTC - Prestonsburg Campus **Department:** Financial Aid **Total Rewards** Big Sandy Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including: * Exceptional health care, vision, dental coverage for you and your family * Tuition reimbursement/waiver for you, your spouse, and dependents * 403(b) retirement plan: a 5% employee contribution receives a 10% employer match * Vacation/Sick Time * Work-Life Balance * 9.5 Paid Holidays * 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions * Employee Assistance Program **Job Summary** Big Sandy Community and Technical College is seeking a detail-oriented and student-focused Financial Aid Advisor I to join our Financial Aid Office.
• This position plays a critical role in helping students navigate the financial aid process, ensuring compliance with federal, state, and institutional regulations, and supporting student success through financial literacy and access.
• **Job Duties:** * Provide front-line customer service to students, families, and staff regarding financial aid processes and deadlines.
• * Assist with the intake and review of financial aid applications and documentation.
• * Enter and update student data in financial aid systems with accuracy.
• * Maintain organized student files in compliance with FERPA and other regulations * Respond to general inquiries via phone, email, and in person.
• * Support outreach events and financial aid workshops.
• * Perform basic verifications on submitted documentation.
• * Refer complex or unusual cases to senior staff or supervisors.
• * Participate in ongoing professional development and training to stay current with financial aid policies, software, and best practices.
• * Assist with other duties such as the scholarship process and special projects as assigned by the director of Financial Aid.
• **Minimum Qualifications:** Bachelor's degree or equivalent experience Strong interpersonal, communication, and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office Suite and data entry systems **Preferred Qualifications:** Prefer a candidate with basic knowledge of financial aid terminology and processes.
• **Additional Skills Requested:** ***Employee Rights -*** *Employee Polygraph Protection Act* ***Equal Opportunity Employer -*** *The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.*

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