Downtown Cafe Manager

About this role

• Case Study Coffee Roasters is a woman-owned, family-run local Portland coffee company whose mission it is to deliver hospitality through coffee.
• We serve sustainably sourced, and exceptionally well-crafted specialty coffee and espresso beverages while providing a genuinely warm customer experience tailored to needs of each and every guest, and the neighborhoods our cafes serve.
• We are currently looking for a Cafe Manager for our flagship downtown location whose primary passion is warm, attentive, and engaging hospitality; and whose goal it is to train and lead team members with the same passion for exemplary customer service and coffee preparation.Responsibilities of our Downtown Cafe Manager will include but not be limited to: monitoring and growth of daily revenues, tracking expenses and mitigating waste, monthly sales reporting to the owners, contributing to team leadership meetings, training and overseeing shop team members and trial candidates, finding coverage for baristas, managing labor expense, and ordering supplies like milk, pastries, and paper goods as needed.
• To be successful in this role you should have work experience with various roles in coffee shops, and handling high volume both solo, and in a team setting.
• Also, you should be available to work during opening to closing hours, including weekends and holidays.Ultimately, you will help increase profitability, boost customer and neighborhood engagement, and help foster a positive, safe, and enjoyable work and third-place environment at Case Study downtown.What we are looking for in a successful candidate:A minimum of 5 years of previous managerial coffeehouse experienceTrack record of managing a high-volume location of 500+ customers a day Be high energy and outgoing, and genuinely compassionate towards everyoneAble to multitask a busy environment, and delegate effectivelyHave a proven track record of increasing sales while managing labor and product costSomeone who expects and inspires excellence in product, guest experience, and the shop environmentAble to communicate a deep understanding of specialty coffee from seed-to-cup to team members and customersBe comfortable with constant engagement and communication with ownership, other shop managers, staff company-wide, and vendorsRequirements for this position include:Maintain an engaged presence in the shop and downtown neighborhoodCoach, motivate, and recognize team membersWillingness to give and receive constant feedback with all staff members and from all supervisorsUphold shop cleanliness, sanitation, and food safety standardsOpen availability 7 days a week, willingness to work holidays, and communicate with the team off-hours for coverage/emergency needsFinding coverage, and covering shifts as neededDaily tasks such as vendor relationships, ordering & pars, end-of-month inventory, bank deposits, pastry logs, facility and maintenance issuesContinually monitoring and adjusting orders from our production and roastery teams, pastry providers, and outside vendors to optimize sales and minimize wasteMeet regularly with the Owner/General Manager to review sales, labor, and team healthMust own personal transportation vehicle, and be able to open the shop in inclement weatherThe ability to be on your feet for 9 hours, occasionally lifting up to 50lbs Ability to work in Excel, G Suite, and scheduling applicationsThis position offers a highly competitive wage, subsidized health benefits (60% employer contribution after 90 days), supplemental insurance, and paid time off, and accruing vacation days.
• We are continually and sustainably growing and providing new opportunities within our business, for our staff and the leadership team.
• We strive to be one of the best places to work in Portland, and we seek to hire managers who can help us accomplish that goal.
• If you are interested in the position, please submit both a cover letter and resume.
• Describe your enthusiasm for coffee, your management experience, and your availability.
• Please tells us why you are passionate about working for Case Study Coffee.
• Thank you!We are an equal opportunity employer.

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