Operations Manager

About this role

• **Assistant Store Manager** **Ross Stores, Inc.:** Welcome to Ross Stores, Inc., where our differences make us stronger...
• At Ross and dd's, inclusion is a way of life.
• We care about our Associates and the communities we serve and we value their differences.
• We are committed to building diverse teams and an inclusive culture.
• We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us.
• Come join us as we continue our diversity, equality and inclusion journey!
• **GENERAL PURPOSE:** Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising.
• Responsible for learning all phases of Store operations.
• In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.
• **ESSENTIAL FUNCTIONS:** **General Operating Requirements:** * Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• * Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
• * Communicates any variances to Company standards to the Store Manager.
• * Ensures proper scheduling of Associates to meet business objectives.
• * Ensures compliance with all State, Local and Federal regulations.
• * Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
• * Accepts special assignments as directed by Leadership.
• * Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• **Organizational Development:** * Assists in recruiting, hiring, training and developing non-exempt Associates.
• * Ensures compliance of Ross personnel policies and procedures.
• * Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
• **Expense Control:** * Assists in the management of and continuous monitoring of actual expenditures to be within budget.
• * Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• **Maintaining a Safe & Secure Environment:** * Understands that safety is the number one priority and practices safe behaviors in everything they do.
• * Ensures all Associates understand and can execute emergency operating procedures.
• * Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
• * Assists in the facilitation of monthly safety meetings.
• **Customer Service:** * Treats all Customers, Associates, and other leaders with respect.
• * Demonstrates courtesy, friendliness, and professionalism at all times.
• Recognizes Associates using Company recognition programs.
• * Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• * Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
• **Personal and Store Brand:** * Represents and supports the Company brand at all times.
• * Maintains and models a professional appearance, in accordance with the Company Dress Code.
• * Reinforces the Company Dress Code at all times.
• * Manages Store to ensure a clean, neat, easy to shop environment.
• * Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
• * Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
• **Merchandise Processing and In-Store Marketing:** * Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• * Ensures merchandise is presented and organized according to Company merchandising guidelines.
• * Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
• **Loss Prevention:** * Assists with training Associates on Loss Prevention awareness and Store shortage goals.
• * As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers.
• * Safeguards confidential information, cash and credit card information and merchandise.
• * Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
• * Assists in leading the annual inventory process including preparation and execution of inventory guidelines.
• * Monitors mark-out-of-stock policy to ensure proper administration.
• * Ensures Public View Monitor (PVM) system is maintained properly.
• **COMPETENCIES:** Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution.
• **QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:** * Two or more years of Store or Assistant Store Manager experience in a retail environment.
• * Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.
• * Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
• * Ability to set priorities and exercise independent judgment.
• * Maintain high quality of Customer service.
• * Fluency in English.
• * Ability to work evenings and weekends.
• * Ability to perform basic mathematical calculations commonly used in retail environments.
• **PHYSICAL REQUIREMENTS/ADA:** * Ability to use all Store equipment, including PDTs, registers and PC as required.
• * Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• * Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• * Ability to occasionally push, pull and lift more than 25 lbs.
• * Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• * Certain assignments may require other qualifications and skills.
• **SUPERVISORY RESPONSIBILITIES:** Direct supervision of all non-exempt Associates.
• **DISCLAIMER:** This job description is a summary of the primary duties and responsibilities of the job and position.
• It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.
• Contents are subject to change at management's discretion.
• Ross is an equal employment opportunity employer.
• We consider individuals for employment or promotion according to their skills, abilities and experience.
• We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce.
• Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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