Network Project Engineer - Fully Remote

About this role

• Description: **About the role** The Network Project Engineers are the highest tier of support in Information Technology and are expected to maintain the highest standard of work ethic, client communication, and technical knowledge.
• As a member of the Professional Services team, a Network Project Engineer is accountable for handling a wide variety of projects and initiatives.
• In parallel, there will also be responsibility for handling escalations.
• Network Project Engineers are expected to show initiative and be proactive towards project implementation, problems and solutions.
• You will work closely with the other staff members under the Manager's guidance and direction.
• You will be an example for other engineers in terms of knowledge, experience, and leadership.
• The senior support team is expected to be the highest tier of support.
• The group is expected to lead initiatives and be an expert internally, and with clients.
• Magna5 has a dedicated Network Operations Center where tickets will be received, prioritized, and if need be, escalated to higher tiers of support.
• While there is the intended order of operations, no Engineer is above working any issue or ticket regardless of escalation.
• **Network Project Engineers responsibilities include, but are not limited to, the following:** * Implement and deliver on project scopes while working closely with the project management team * Interact with clients using professionalism and promptness * Jointly solve problems through collaboration with team members.
• * Must provide quality customer service skills in all forms of communication.
• * Collaborate with other technicians on escalated customer support requests * Document resolutions and build knowledge base articles * Take proactive measures on incidents to help prevent further issues * Troubleshoot advanced problems with a high-level overview of client environments * Engage in continued certification training to improve their skillset.
• * All technicians track time and activity and communicate ticket and project updates via ConnectWise.
• Requirements: **What You Bring to the Team - the ideal candidate will possess the following.** * Formal education preferred Associates/Bachelor's degree or technical equivalent.
• Relevant and significant industry experience in Information Technology may provide as a substitute for the education requirement.
• Industry certifications including Cisco, Fortinet, Palo Alto, AWS, Azure are recommended.
• **Preferred Experience** * Minimum of 3 years' experience administering/supporting the following technologies relevant to network engineering: * Enterprise Network Environments including design and implementation * Strong fundamental knowledge and experience with switches, routers, firewalls, SD-WAN, wireless access points * Strong understanding of NAT/PAT * EIGRP/OSPF/BGP, MPLS/VPLS, AD/Cost/Metric * ACL's, Policy-Based Routing, Route-Maps, Prefix-lists * Radius/LDAP/802.1x * Spanning-Tree, Port-Channels * High Availability Concepts: HSRP/VRRP, A/A and A/P firewall concepts * SD-WAN, QoS, Traffic Shaping * Network drawings **Preferred Certifications:** * Cisco Certified Network Professional (CCNP) * Fortinet Network Security Expert 7 (NSE7) * Palo Alto Networks Certified Network Security Engineer (PCNSE) **Work Perks** * 100% remote environment * Paid time off including paid holidays and floating holidays * Bonus potential based on individual and company performance * Highly competitive and flexible medical, dental, and vision benefits plans * 401(k) with employer match * Tailored Life and Disability insurance plans * Full reimbursement for approved professional certification and career enriching opportunities **Magna5 Values** * **Win Together** - We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge.
• * **Respond Fast** - When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions.
• * **Earn Trust** - We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make.
• * **Stay Transparent** - No secrets and no surprises.
• We respect our clients and one another by providing candid assessments and complete, accessible information.
• * **Think Ahead** - "Good enough" isn't good enough.
• We strive to be the best.
• Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success **What We Do** Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments.
• We integrate advancements in technology and processes to drive businesses forward.
• As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365.
• Our passion is to help companies function better, faster, and smarter.
• We offer an exciting and collaborative environment, with growth potential.

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