Engineer I, Network Performance

About this role

• ### **When you join Verizon** You want more out of a career.
• A place to share your ideas freely - even if they're daring or different.
• Where the true you can learn, grow, and thrive.
• At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy.
• We do what we love - driving innovation, creativity, and impact in the world.
• Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins.
• In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always.
• Join Verizon as we build out our industry-leading network to transform how people, businesses, and technologies connect.
• As a RAN Performance Engineer, you will deliver key technical support covering network service issues, optimization, maintenance, and overall network transformation.
• Your technical assistance will help keep our systems operating smoothly while revolutionizing how our customers live, work, and play.
• We are looking for a detail-oriented, RAN Performance Engineer / 5G RAN Performance Engineer to oversee field execution, wireless network testing, and parameter tuning across multi-vendor 5G and LTE networks.
• In this role, you will analyze and optimize Key Performance Indicators (KPIs) to deliver exceptional network quality and user experience.
• ### **What you'll be doing...** Our customers rely on our networks to perform flawlessly at all times.
• In this role, you will investigate, analyze, and resolve complex data and network performance issues to maintain seamless, reliable service.
• Your contributions will directly boost customer satisfaction and maintain our competitive edge.
• Additionally, you will leverage Artificial Intelligence (AI) platforms and tools whenever possible to drive efficiency in a fast-evolving technical landscape.
• * Performing field drive/walk testing and post processing & analysis of logs of relevant technologies and Key Performance Indicators.
• Analyzing Layer 3 drive test data and coming up with optimization strategies.
• * Performing indoor RF coverage assessments by collecting scanner data, evaluating PCI pollution, RSRP, and SINR, and diagnosing coverage or interference gaps.
• * Managing customer eFEMTO deployments and diagnosing in-building system issues, collaborating with senior engineers to resolve customer complaints.
• * Troubleshooting, maintaining, and optimizing network applications and systems to maximize overall performance and availability.
• * Evaluating service performance trends, evaluating network coverage gaps, and formulating recommendations to enhance coverage.
• * Driving problem-tracking tickets across systems and continuously refining operational workflows.
• ### **What we're looking for...** You're a motivated self-starter and quick learner who thrives in a fast-paced environment.
• You meet all new challenges with a commitment to quality and team collaboration.
• You are flexible, dependable, and work well in varying environments.
• You'll need to have: * Bachelor's degree or one or more years of work experience.
• * One year of work experience in IT or Networking.
• * Strong analytical problem-solving skills paired with verbal and written communication abilities for technical presentations.

Key skills & tools

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