Network Engineer

About this role

• **The Executive Office of Technology Services and Security (EOTSS)** is the state's lead office for information technology.
• We provide enterprise level information technology services including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts.
• **EOTSS** is seeking to hire a **Network Engineer** to join the **EOTSS Network Engineering Team**.
• The EOTSS Networking Engineering Team provides reliable Network Services and support to all Commonwealth of Massachusetts customers.
• The networking services provided by the team include network design, implementation, installation, and management.
• The Network Engineering Team is especially skilled in and specializes in complex routing configurations, wireless networking, and the use of Visio for creating diagrams in support of the infrastructure.
• The team provides 3rd Tier support to the Network Operations Team and routinely joins Major Incident conference bridges to help with troubleshooting incidents to their resolution.
• The **Network Engineer** will be mainly responsible for the configuration and implementation for a multi-vendor hardware network within a cloud-based environment.
• Additional responsibilities will be installing cabling and fiber infrastructure to support router and switch connectivity.
• The Network Engineer will also be responsible for upgrading Juniper equipment and software, including switches and routers.
• The Network Engineerwill assist with the design and layout of site-to-site VPN tunnels on Juniper routers to provide secure connectivity and access to the Commonwealth data centers.
• The Network Engineer will provide 3rd Tier support to 2nd Tier Network Operations staff to resolve customer issues with critical response time requirements.
• The Network Engineer will need to be able to work independently for specific assigned tasks but will also need to work in a team environment.
• Other expectations of the Network Engineer will be attending training via remote learning or instructor led courses to further develop their skills.
• The primary work location for this role will be at **200 Arlington Street Chelsea, Massachusetts 02150**.
• The work schedule for this position is **Monday thru Friday, 9:00AM to 5:00PM**.
• **Travel, on-call, and weekend support required** *(staff are compensated per the Collective Bargaining agreement for stand-by pay and callback).* This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.
• *All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.* **Responsibilities:** * Participate on Major Incident conference bridges to help with troubleshooting to resolution.
• * Perform a written transition documents and procedures for the Network Operations team when new systems and hardware being deployed.
• This could include a transition meeting or training session with the Network Operations staff to ensure seamless transition into production.
• * Attend bi-weekly status meetings and provide status updates to your Manager.
• * Stay current with network and infrastructure technologies through various methods including online research, vendor hosted seminars and conferences, free online courses and paid courses paid by TSS.
• * Assist with design and layout of site-to-site VPN tunnels to provide secure connectivity and access to the Commonwealth data centers.
• * Collaborate with users, vendors, and other technical teams on the identification, isolation, and correction of problems as well as enhancements in the WAN/Core network.
• * Consistently follows standard change management processes.
• Document and evaluate impact of required changes to the various networked systems.
• Plan, schedule and communicate changes.
• * Assist with the design of complex Core and WAN networks, IP and routing summarization, includes configuring routers and switches.
• * Assist with Design of router and switch QoS, ACL and traffic shaping configurations and implement them as needed.
• * Create detailed Visio diagrams in support of network hardware deployments.
• * Participate in design meetings with our vendor partners to discuss technology updates.
• * Retrieve hardware quotes from resellers in support of procurement.
• **Preferred Knowledge, Skills, and Abilities:** * Three (3) years of hands-on experience with configuring and implementing a multi-vendor hardware network (Juniper or Cisco) within a cloud-based environment.
• * Three (3) years of hands-on experience and knowledge with configuring VPN tunnels on Juniper or Cisco Routers.
• * Three (3) years of experience with network concepts including STP, VPC, MPLS, QoS, and VLAN design.
• * Two (2) years of hands-on experience and knowledge with the following cloud computing platforms: Microsoft Azure and Amazon AWS.
• * Hands-on experience and knowledge with a variety of routing protocols including OSPF, BGP, IGRP, EIGRP, and RIP.
• * Ability to do IP and routing summarization, includes configuring routers and switches.
• * Knowledge of desktop operating systems and their networking functions.
• * Knowledge and experience with configuring QoS, ACL and traffic shaping.
• * Ability to create detailed Visio diagrams in support of network hardware deployments.
• * Ability to follow standard change management processes.
• Document and evaluate impact of required changes to the various networked systems.
• Plan, schedule and communicate changes to be implemented.
• * Ability to understand and follow sometimes-complex oral and written instructions.
• * Excellent organizational, verbal, written communication, and interpersonal skills with a high degree of attention to detail * Knowledge and experience with Variable Length Subnet Masking (VLSM) and static routing.
• * Ability to work in a team environment as well as independently on certain projects.
• **Education and Certifications:** * Bachelor's Degree in computer science, Information Systems, Business Administration or other related field, or equivalent work experience.
• * Juniper Network Certifications: JNCIA or JNCIE.
• **Qualifications** ------------------ **First consideration will be given to those applicants that apply within the first 14 days.** Minimum Entrance Requirements: Applicants must have (A) at least two (2) years of full-time or equivalent part-time professional or practical experience in the field of information technology network services, or (B) any equivalent combination of the required experience and the substitutions below.

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