Retail Associate

About this role

• Retail Associate | Palestine, TX | Ross Stores **MUST APPLY ON ROSS DRESS FOR LESS CAREERS WEBSITE** **Our values start with our people, join a team that values you!** Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth.
• Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings.
• All while providing a fun and exciting treasure hunt experience.
• **As part of our team, you will experience:** * **Success.** Our winning team pursues excellence while learning and evolving.
• * **Career growth.** We develop industry leading talent because Ross grows when our people grow.
• * **Teamwork.** We work together to solve the hard problems and find the right solution.
• * **Our commitment to Diversity, Equality & Inclusion, and our community.** We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.
• We strive to be a positive force in our community.
• Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide.
• With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
• **GENERAL PURPOSE:** The Retail Associate is responsible for ensuring our Customers have a positive shopping experience.
• The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation.
• The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require.
• The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
• **ESSENTIAL FUNCTIONS:** * Understands that safety is the number one priority and practices safe behaviors in everything they do.
• * Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Maintains clutter free, clear egress to emergency exits.
• Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• * Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Recognizes fellow Associates using Company recognition programs.
• * Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
• Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
• * Provides prompt and efficient responses to Customers at all times.
• Responds to Customer Service calls immediately.
• Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
• * Represents and supports the Company brand at all times.
• * Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
• * Maintains a professional appearance and adheres to the Company's dress code at all times.
• * Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
• * Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
• * Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
• * Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• * As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers.
• Safeguards confidential information, cash and credit card information, and merchandise.
• * Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
• * Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures.
• Maintains a high level of awareness and accuracy when handling bankable tenders.
• * Demonstrates a sense of urgency to efficiently perform their role.
• Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
• **COMPETENCIES:** * Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent * Collaborates * Leading by Example * Communicates Effectively * Ensures Accountability & Execution **QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:** Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• * Ability to perform basic mathematical calculations commonly used in retail environments.
• **PHYSICAL REQUIREMENTS/ADA:** * Ability to use all Store equipment, including PDTs, registers and PC as required.
• * Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• * Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• * Ability to occasionally push, pull and lift more than 25 pounds.
• * Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• * Certain assignments may require other qualifications and skills.
• * Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.
• **DISCLAIMER:** This job description is a summary of the primary duties and responsibilities of the job and position.
• It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.
• Contents are subject to change at management's discretion.

Key skills & tools

View & apply

Links open in a new tab. jobhustl never applies on your behalf - you always go to the employer.