Senior Manager, Sales Operations

About this role

• **US Home Based** ================= **About Parexel** ================= Parexel is a leading global clinical development partner delivering insights-driven clinical and consulting solutions to the life sciences industry.
• With 22,000+ employees worldwide, we partner with biopharmaceutical companies and research sites to design and deliver patient-focused clinical trials that broaden access and make research a care option for anyone, anywhere.
• We work with focus, agility, and shared purpose - moving with urgency to address patient needs and accelerate the delivery of new therapies.
• We embrace bold thinking, adapt quickly to change, and continually raise the bar for the speed and quality of clinical research.
• We are expanding our team and seeking talented individuals to help drive industry-leading innovation, With Heart(R).
• **About the Role** ================== We are seeking a Senior Manager, Global Commercial Operations and Enablement, to join our team in a remote capacity.
• As a Senior Manager, Global Commercial Operations and Enablement, you will drive operational excellence and strategic enablement across our global Inside Sales and commercial teams.
• This role is essential to advancing our commercial effectiveness, supporting business development objectives, and enabling our teams to deliver exceptional client value.
• You'll serve as the operational and strategic backbone of our Inside Sales organization, partnering with cross-functional teams to design and execute processes, campaigns, and enablement programs that accelerate business growth.
• You'll join a fast-paced, growth-oriented environment focused on making a meaningful impact through sales operations optimization, global enablement strategy, and commercial campaign execution.
• With diverse teams and continuous learning opportunities, the Senior Manager, Global Commercial Operations and Enablement can explore career paths and expand skills across commercial strategy and operations.
• **Key Responsibilities** ======================== * Design, implement, and continuously improve sales operations processes and CRM governance (Salesforce) to ensure data integrity, pipeline visibility, and adoption across the global Inside Sales organization * Develop and execute a comprehensive global sales enablement strategy that equips Inside Sales and MBD teams with the skills, tools, content, and processes needed to engage effectively with biotech and pharmaceutical clients * Lead the development and execution of MBD Inside Sales outreach campaigns, including prospecting, nurture, and re-engagement campaigns, utilizing intelligence platforms such as LinkedIn Sales Navigator, Zymewire, Citeline, and Pitchbook * Partner with Marketing to align MBD Inside Sales support with corporate events and conferences, coordinating pre-event, on-site, and post-event activities to convert event participation into qualified meetings and pipeline opportunities * Analyze sales performance data and generate actionable insights using tools such as Power BI and Tableau to support commercial leadership decision-making and drive continuous improvement * Serve as a primary point of contact for commercial operations and enablement needs, building and maintaining effective working relationships with the Global Head of Inside Sales, regional directors, commercial leadership, and marketing teams * Design and deliver onboarding and ongoing training programs for Inside Sales and MBD team members, ensuring alignment between enablement content and go-to-market strategy * Manage and optimize sales enablement platforms (e.g., Highspot) and sales engagement automation tools (e.g., Gong Engage) to support enablement initiatives and campaign execution **Candidate Profile** ===================== You'll thrive in this role if you bring: * Expertise in sales operations, CRM management, and commercial enablement strategy * Experience designing and executing sales processes, campaigns, and enablement programs that drive measurable business results * Strong proficiency with Salesforce, sales enablement platforms, and commercial intelligence tools * Proven ability to collaborate across functions and communicate clearly with senior stakeholders * Strategic thinking balanced with hands-on execution capability and attention to detail * Comfort working in a global, matrixed environment with the ability to manage multiple priorities simultaneously * Understanding of the CRO and life sciences commercial landscape, including biotech and pharmaceutical client segments **Required Qualifications** =========================== * Bachelor's degree in Business, Life Sciences, Marketing, Communications, or a related field * Minimum 6-8 years of experience in sales operations, commercial enablement, or business development within a CRO, life sciences, or related professional services environment * Demonstrated experience designing and implementing sales operations processes and enablement programs * Proficiency in Salesforce CRM, including pipeline management, reporting, and administration * Experience with sales enablement platforms such as Highspot * Familiarity with commercial intelligence platforms including LinkedIn Sales Navigator, Zymewire, Citeline, and Pitchbook * Proficiency in MS Office/365 including Excel, PowerPoint, and Teams * Strong project management and organizational skills with the ability to manage multiple priorities simultaneously * Effective verbal and written communication skills, including the ability to present to senior stakeholders **Preferred Qualifications** ============================ * Master's degree or MBA * Relevant certifications in sales enablement, CRM administration, or project management (e.g., Salesforce Administrator Certification, PMP) * Working knowledge of sales engagement automation tools such as SalesLoft and/or Gong * Prior people management or team leadership experience * Knowledge of the CRO industry and clinical development services landscape * Experience planning and managing industry events and conferences in a commercial context **Benefits and Compensation** ============================= * Health, Vision & Dental Insurance * Tuition Reimbursement * Vacation/Holiday/Sick Time * Flexible Spending & Health Savings Accounts * Work/Life Balance * 401(k) with Company match * Pet Insurance For a complete list of benefits, please visit www.parexel.com/us-benefits.
• The potential base pay range for this role is $120K - 150K.
• The actual salary offered may vary within this range based on several factors, including the position and level offered, skills, education, training, experience, professional achievements, and location.
• Some roles may also be eligible for additional incentives, bonuses, or other compensation programs.
• Our Talent Acquisition team will provide details on applicable bonus plans or incentive structures for eligible positions.
• We offer a comprehensive benefits package to eligible employees, which includes paid time off, a 401(k) match, life insurance, health insurance, and additional benefit offerings in accordance with the terms of our applicable plans.
• If this job doesn't sound like the next step in your career, but perhaps you know of someone who'd be a perfect fit, send them the link to apply!
• We believe in flexibility, growth, and creating space for people to do their best work.
• Join us and be part of a team where your contributions help shape the future of clinical research.
• #LI-REMOTE

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