Sales Operations Manager

About this role

• **Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
• At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
• Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale.
• Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.
• As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
• **About the role:** Samsara is looking for a Sales Operations Manager to play a critical role in scaling systems, and processes for the organization.
• This role will partner with senior leaders across Samsara's go-to-market teams to support our Enterprise Account Executives.
• This leader will have an outsized impact on the future of our sales organization by helping us Build for The Long Term as we grow past $1BN in revenue.
• The ideal candidate has exceptional customer service skills, proficient in maintaining customer records and compiling and analyzing performance reports which will drive efficiency for the Enterprise team.
• **This is a remote position open to candidates residing in the US** **except** **the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C.
• Metro Area.** **You should apply if:** * **You want to impact the industries that run our world:** Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• * **You have an innate curiosity about how businesses work:** One day you'll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center.
• Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
• * **You build genuine relationships with your customers:** The industries we serve have relied on pen-and-paper solutions for years and haven't been met with the type of technology we offer.
• Our customer's value earned trust and human relationships built over time.
• * **You want to be with the best:** Samsara's high-performance culture means you'll be surrounded by the best and challenged to go farther than you have before.
• * **You are a team player:** At Samsara, sales is a team sport.
• We help each other out by sharing best practices and focusing on winning as a team.
• **In this role, you will:** * Collaborate with Account Executives to implement strategies that enable the Enterprise Sales team to spend more time in the field.
• * Assist in refining the process for intaking and prioritizing requests to minimize friction points in the sales pipeline.
• * Identify pain points for sales representatives and develop solutions that improve their day-to-day effectiveness.
• * Work across internal departments to drive the execution of improvements that increase revenue and profitability for Enterprise customers.
• * Work on complex initiatives relating to corporate strategy and long-term goals.
• * Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices **Minimum requirements for the role:** * 6-8 years of experience in a Sales Operations role or experience in similar growth or operations roles in a dynamic environment * Ability to drive organizational change by project managing complex, cross-functional initiatives * Excellent communication skills with the AVP+ levels of the organization * Proficiency in Salesforce.com and the overall sales technology ecosystem * Strong organizational skills and business judgment with the ability to handle business and technical projects from end-to-end * Experience in Lead to Cash systems and business processes * Excellent communication and critical thinking skills to understand sales policies and processes at a company, team and sales rep level * Prior demonstration for both roll-out strategies and implementation of new workflows to large sales organizations * Ability to work with others to structure complex, ambiguous strategic problems for the leadership team and build a case for making impactful changes * Bachelor's degree or higher from a top university; business, finance, economics, business, or engineering focus is a plus; MBA is optional * Familiarity with Product Management and/or Six Sigma best practices is a plus, but not required **An ideal candidate also has:** * Salesforce CPQ Experience * High ability to communicate with both technical stakeholders and business leaders, i.e., you can translate complex issues to different teams seamlessly * Experience as a Salesforce administrator is a plus, but not required **Total Rewards** At Samsara, we build for the people who keep the global economy moving.
• We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders.
• Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company.
• We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
• Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.
• If you're ready to build for the long term and own the outcome, your journey starts here.
• **Flexible Working** At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
• Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements.
• For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions.
• In these cases, the job description will clearly indicate any working location requirements.

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