Medical Receptionist

About this role

• ### **About This Job** You **welcome** patients and **shape** their first impression of our healthcare practice.
• You **serve** as the primary point of contact, **create** a warm and welcoming environment, and **ensure** smooth daily operations at the front desk.
• Your work **supports** clinical staff, **reduces** patient wait times, and **enhances** the overall patient experience through efficient coordination and compassionate care.
• ### **Job Duties and Responsibilities** * **Manages** patient scheduling to **optimize** provider availability and **minimize** empty slots.
• * **Answers** incoming calls using professional phone etiquette to **address** patient inquiries and **provide** accurate information.
• * **Verifies** insurance coverage prior to visits to **prevent** billing delays and **ensure** clear financial communication.
• * **Navigates** electronic health records (EHR) systems to **update** patient demographics and **maintain** accurate charts.
• * **Protects** patient privacy by **adhering** strictly to HIPAA compliance standards during all daily interactions.
• * **Process** basic billing and coding tasks to **facilitate** smooth financial transactions.
• * **Executes** precise data entry to **keep** patient records current and accessible.
• * **Sends** appointment reminders to **reduce** no-show rates and **maintain** efficient clinic flow.
• * **Delivers** exceptional customer service to **resolve** patient concerns with empathy and professionalism.
• ### **Required Qualifications** #### **Education** * **Holds** a high school diploma or equivalent.
• * **Completes** relevant vocational training or certification in medical administration as a plus.
• #### **Experience** * **Brings** at least one year of experience in a medical office or customer service setting.
• * **Demonstrates** proven success in handling multi-line phone systems and patient intake.
• #### **Knowledge/Skills** * **Applies** working knowledge of medical terminology to **communicate** effectively with clinical staff.
• * **Navigates** electronic health records (EHR) and standard office software with ease.
• * **Demonstrates** strong attention to detail in data entry and insurance verification.
• * **Maintains** strict adherence to HIPAA compliance and patient confidentiality.
• * **Exhibits** excellent phone etiquette and interpersonal communication skills.
• #### **Preferred Qualifications** * **Possesses** bilingual communication skills to **serve** a diverse patient population.
• * **Holds** certification as a Certified Medical Administrative Assistant (CMAA).
• #### **Physical Requirements/Work Conditions** * **Sits** or **stands** at a reception desk for extended periods during shift hours.
• * **Operates** a computer keyboard, mouse, and multi-line phone system continuously.
• * **Works** in a fast-paced medical office environment with routine patient interaction.

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