Medical Receptionist

About this role

• Description: TOTAL Allergy, Asthma & Immunology is looking for a Medical Receptionist to join our team!
• We have an amazing team, and we are looking to grow in this clinic to better serve our patients.
• **SUMMARY** The Medical Receptionist is a full-time, 40 hours a week, hourly position.
• This person will be cross trained in all positions at the front desk including check-in, check-out, chart prep, operator and perform all other front desk duties.
• Represents the practice in a positive professional manner.
• Travels to all offices as needed.
• Must be flexible in doing job duties.
• Requires strong customer satisfaction skills.
• **ESSENTIAL DUTIES AND RESPONSIBILITIES** Other duties may be assigned.
• * Schedules appointments.
• Obtains all necessary information and checks half-screen for past due amounts or any other relevant information.
• Enter appointment information properly into computer including insurance information.
• Mails or faxes paperwork to new patients, explaining to patients that they need to obtain referrals, brings scans, etc.
• when they come to the office for their appointment.
• (See appointment scheduling procedure for details.) * Helps answer incoming telephone calls, schedules appointments, takes clinical staff messages and forwards calls to appropriate personnel or departments.
• Answers questions about organization and provides callers with address, directions, and other information.
• * Calls patients to remind them to do portal for their appointment for the next 2-3 days' schedule by direct contact with patient or leaving message on their phone machine.
• Reminds the patients when calling them that they need to bring their insurance card for each visit and confirms HMO patients have their referrals.
• Cancels or re-schedules appointments on the computer if necessary for these patients.
• Notifies the front desk staff and surgery scheduler of these changes.
• * Utilizes White Book as daily resource and is familiar with the contents of the White Book to use as a daily resource.
• Keeps the book up to date and suggests information to add when appropriate.
• * Stays informed and up to date on all managed care plans the physicians are enrolled in and what their individual referral requirements are.
• * Looks up chart numbers/EHR for Medical Records.
• * Checks patient reception area daily before going to lunch to be sure it is neat, clean, and stocked with magazines, so the area is ready for the afternoon patients.
• * Participates in staff meetings and front desk tip meetings.
• * Familiar with and complies with HIPAA regulations and all general office policies and procedures.
• * Actively participates as a positive team player at the front desk, assisting other positions when possible.
• Contributes to a positive, professional, and caring atmosphere at the front desk and in the office as a whole.
• * Check-In: Greets and checks in patients with a positive, courteous, expeditious, and professional manner when they arrive for their appointments, verifies insurance authorizations, completion of appropriate paperwork, answers phones, and helps to route clinical staff messages.
• Keeps patients in the reception area aware of any delays and handles any concerns of patients waiting for appointments or approaching the front desk for assistance.
• Assists in meeting the needs of and assuring satisfaction of all patients in the reception area.
• * Check-Out: Checks out patients as they leave the office, collects patient due amounts, answers phones, helps to route telephone messages from the answering service and other front desk duties.
• * Operator: Answers phones, makes, and confirms appointments, takes clinical messages, transfers calls to appropriate personnel and assists other front desk positions.
• * Chart Prep: Prepares charts and reviews EHR records for patient appointments.
• Obtains insurance authorizations.
• * Floater: Floats to each front desk position in each office as needed.

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