Receptionist

About this role

• Full-time, day, evening, weekends Dial is the place to love the way you work.
• Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors.
• Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily.
• You will make a difference at Dial by not only adding years to resident's lives, but life to their years.
• **Perks & Benefits:** * Birthday & anniversary PTO * Tuition Assistance * Double pay on holidays * PTO accrual on DAY 1 * Referral Bonus * Free meal during shift (Up to $260 savings) * Loyalty Incentive * Employee Recognition Program * Discounts through Verizon and AT&T * Pay Advance Program * Medical and Prescription Drug Insurance including Dental and Vision * Basic Term Life/AD&D * 401k **Position Overview** This position provides exceptional customer service and creates a welcoming environment within the community.
• The role supports daily operations at the front desk, assists with resident requests, and helps ensure smooth communication across departments.
• **Essential Job Responsibilities** * Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• * Assist residents and/or families with requests for transportation, reservations, and general information.
• * Answer and direct phone calls, take messages, and respond to inquiries.
• * Responds to emergency situations and is the point of contact in all emergency situations.
• * Monitor lobby and common areas to ensure safety and promote a positive environment.
• * Maintain reservations and schedule for guest suites, clubhouse, and private dining.
• * Receive mail and packages and ensures they are distributed accurately and timely.
• * Updates and maintains resident/family emergency list and contact information as changes occur.
• * Receives requests for maintenance and housekeeping services.
• * Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
• * Help promote community events and activities to residents and guests.
• * Notify supervisor when items need to be ordered, received, and maintain office supply list.
• * Maintain confidentiality of resident and community information.
• * Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• * Other duties as assigned.
• **Education, Experience and Other Required** * Experience in customer service, hospitality, or senior living * Must be at least 18 years of age **Knowledge, Skills, and Abilities Required** * Basic computer skills, including phone systems * Strong communication and interpersonal skills * Professional appearance and demeanor * Ability to multitask and remain organized in a fast-paced environment * Promote teamwork in providing services to residents.
• **Preferred Qualifications** * Willingness to learn and help others * Enjoyment in working with older adults #IND

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