Front Desk Receptionist - Behavioral Health (New Fitchburg Site)

About this role

• **Community Health Connections is growing!
• We are currently interviewing candidates to join our new Fitchburg site anticipated to open in February 2027.
• Onboarding is expected to begin in January 2027 to allow for orientation and training before the site opens.** Under the general supervision of the Director and Behavioral Health Coordinator the BH Department Reception/Front Desk manages the arrival and departure of patients seeking behavioral health and Optometry services at the CHC Family Health Center Behavioral Health Department.
• Key responsibilities include providing excellent quality Behavioral Health services, receiving patients, updating patient information, booking appointments, and providing assistance in managing the Behavioral Health Department waiting area.
• **Major responsibilities:** * Receives and directs incoming patients * Provides excellent quality Behavioral Health Services * Reviews and updates patient information related to demographics and insurance * Follows established health center protocol for the check-in, encounter form production, and check-out * Assists walk-in and Open Clinic patients with obtaining appointments and/or picking up prescriptions or completed forms if applicable * Places reminder calls to patients with upcoming appointments * Follows established health center protocol for daily cash reconciliation * Schedules walk-in appointments and assists in managing Open Clinics * Schedules patient appointments according to established protocol * Provides coverage to Mental Health Medical Records as needed * May also assist with Interpreting for Mental Health patients **Minimum Qualifications:** * High School Diploma or GED, Associate Degree in secretarial science or equivalent preferred * Spanish language fluency and ability to be trained in Mental Health interpreting a plus * ***Must have availability to work evening shifts.*** * Work experience in a similar behavioral health office environment preferred * Knowledge of insurance regulations for Mental Health Services required.
• * Knowledge of basic medical terminology and willingness to learn Mental Health terminology * Computer skills for accurate data entry * Ability to work independently * Demonstrated interpersonal and teamwork skills required * Demonstrated written and verbal communication skills in English ***We offer competitive pay and excellent benefits including bonuses, paid time off (vacation, sick, personal and 10 holidays), health, dental, life, vision, 401K, and more!*** #### **Education** Required * High School or better Preferred * Associates or better #### **Skills** Preferred * Accurate Data Entry * Medical terminology * Medical office experience * Bilingual (Spanish/Eng.) Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
• For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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