Medical Records Technician

About this role

• Our office is located at 75 Rowland Way, Suite 300, Novato, CA 94945.* Optum Insight is improving the flow of health data and information to create a more connected system.
• We remove friction and drive alignment between care providers and payers, and ultimately consumers.
• Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth.
• Ready to help us deliver results that improve lives?
• Join us in making healthcare work better for everyone through people-led, responsible AI while **Caring.
• Growing together.** Like you, UnitedHealth Group is strong on innovation.
• And like you, we'll go the distance to deliver high-quality care.
• As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive, and positive for our members and providers.
• You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases.
• Bring your skills and talents to a role where you'll have a chance to make an impact.
• This position is full-time (40 hours/week) Tuesday - Saturday.
• Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST.
• It may be necessary, given the business need, to work occasional overtime.
• We offer weeks of on-the-job training.
• The hours during training will be 8:00 am to 5:00 pm local time, Monday - Friday or will be aligned with your schedule.
• **Primary Responsibilities:** * Manage the intake of members or the admission/discharge information post notification * Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers * Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention * Handle resolution/inquiries from members and/or providers * Handle all document imaging * You also must be able to work a flexible schedule that includes evening hours You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
• **Required Qualifications:** * High School Diploma / GED OR equivalent work experience * Must be 18 years of age OR older * 1+ years of customer service experience analyzing and solving customer problems * Proficiency with Microsoft Word and Excel (ability to create, edit, save, and send documents and spreadsheets) * Ability to work full-time (40 hours/week) Tuesday - Saturday.
• Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST.
• It may be necessary, given the business need, to work occasional overtime **Preferred Qualifications:** * 3+ years of Medical Records management * Experience working within the health care Industry and with health care insurance * Experience working in a metric-driven work environment * EPIC experience * Clerical OR Administrative support background **Soft Skills:** * Must be able to type and talk at the same time and navigate through multiple screens Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.
• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

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