PATIENT PORTAL LIAISON

About this role

• * **JOB DESCRIPTION DETAILS** + **Job Summary****:** - Provides CalvertHealth patients and/or their advocates enrollment assistance into the Patient Portal.
• Extracts and compiles data from multiple databases and creates, formats, and maintains Excel spreadsheets and digital dashboards relating to portal data.
• + **Education****:** - High School diploma or GED equivalent required.
• Course work or continuing education in Allied Health, Nursing, Medical Administration, or Computer Science, preferred.
• + **Registration/Certification/Licensure****:** - Registered Health Information Technician preferred.
• + **Experience****:** - Minimum two years' experience in a customer service and/or administrative role in healthcare with basic knowledge of Microsoft Word, Excel, and Outlook software applications with an emphasis on creating, formatting and manipulating Excel spreadsheets.
• Prior experience training/teaching the adult learner and knowledge of CRISP, NaviHealth and Meditech software, preferred.
• + **Other Requirements****:** - Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
• - Effectively communicates with all patient populations and staff by implementing organization-wide communication techniques as a daily practice.
• - Demonstrated proficiency of computer skills necessary to effectively complete position requirements to include Microsoft Word, Excel, Outlook, and applications.
• - Previous experience and demonstrated professionalism in effectively communicating with customers and in promoting a positive service atmosphere.
• - Ability to work independently, prioritize concurrent projects, meet deadlines, follow through with deliverables, and produce quality work.
• - Ability to positively adapt to changes in the workload and priorities.
• - Demonstrated initiative to analyze situations, recognize areas needing improvement, and perform duties within the scope of service although not directly assigned.
• Location: Calvert Health System CMC MEDICAL RECORDS Schedule: Part Time, Day Shift, 9:00-1:00

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