General Manager

About this role

• The General Manager of our hotel is a dynamic, hands-on leader responsible for the successful operation of all hotel departments.
• This role is accountable for driving revenue growth, optimizing profitability, delivering exceptional guest service, and fostering a culture of associate engagement and operational excellence.
• Reporting directly to the corporate leadership team, the General Manager must demonstrate strong business acumen, strategic thinking, and the ability to lead and inspire teams while executing on both short-and long-term goals.
• You will be focused on optimizing each guest's experience by living out our company purpose: "hospitality from our family to yours." Job Responsibilities: Oversee daily hotel operations across all departments, ensuring cleanliness, brand compliance, and overall performance standards are met.
• Conduct daily property inspections to assess condition, safety, and service quality.
• Ensure full compliance with company policies, brand standards, and applicable local, state, and federal regulations.
• Hire, onboard, train, and develop hotel associates to foster a positive, performance-driven culture.
• Conduct regular coaching, performance evaluations, and disciplinary actions as necessary.
• Lead by example, maintaining a visible and approachable presence across all shifts.
• Prepare and manage the annual hotel budget; monitor labor and operational expenses.
• Oversee all hotel accounting functions, including accounts payable, receivable, payroll processing, and expense reporting.
• Analyze monthly financial reports and guest service metrics to identify trends and implement corrective actions.
• Promote and uphold a culture of service excellence, ensuring a consistently positive guest experience.
• Monitor and respond to guest feedback; resolve service issues promptly and professionally.
• Review guest satisfaction scores regularly and implement improvements to meet or exceed expectations.
• Partner with the revenue manager and sales team to develop and execute revenue strategies that optimize occupancy, ADR, and RevPAR.
• Support local sales efforts and build a strong business mix tailored to the hotel's market.
• Ensure compliance with labor laws and NHG policies regarding scheduling, attendance, and workplace conduct.
• Celebrate team successes and foster a respectful, inclusive work environment.
• Enforce hotel safety and security protocols, including emergency procedures and key control.
• Maintain a safe and hazard-free environment for guests and staff; report unsafe conditions and ensure all incidents are documented and addressed.

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