Guest Service Agent

About this role

• ABOUT US At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day.
• We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves.
• We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.
• Come for a JOB, stay for a CAREER.
• Guest Service Agent Overview: Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests.
• Guest Service agents have a huge impact on the overall guest experience.
• Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay.
• The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift.
• They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor.
• A "can-do "attitude is a must for front desk agent.
• Responsibilities include : Greeting & Thanking guests in a sincere and friendly manner Checking in and checking out guests.
• Assigning rooms & taking care of administrative duties Answering phone Posting charges to appropriate accounts Performing duties on a daily checklist Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.
• Job Requirements: If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you: A keen eye for detail, time management and great customer service skills .
• Able to work as a team and independently.
• Ability to work with little or no supervision while meeting high-performance standards.
• Must be able to pass a background check Ability to follow instructions.

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