Administrative Assistant

About this role

• The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive.
• We do this through investigations, services, and referrals.
• **What You Get Beyond Your Paycheck** When you join the State of Texas, your monthly paycheck is just one part of your real income.
• Our benefits provide extra value that many private employers simply don't match-often adding hundreds of dollars each month to what you take home or save.
• Here's what you get as a full-time employee: * **100% paid health insurance** for you, and 50% paid for eligible family members-saving you hundreds every month in out-of-pocket medical costs * **Retirement plans** with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans * **Paid vacation, holidays, and sick leave** so you can recharge and take care of life outside work (that's time off you're actually paid for) * **Optional dental, vision, and life insurance**-at rates much lower than most private plans * **Flexible spending accounts** for added tax savings on health and dependent care * **Employee discounts** on things like gym memberships, electronics, and entertainment You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.
• You can see all the details here: ERS recruitment brochure **Functional Title:** Administrative Assistant **Job Title:** CPI INV Unit Admin Asst I **Agency:** Dept of Family & Protectve Svc **Department:** CPS Investigations Region 4 **Posting Number:** 22986 **Closing Date:** 11/17/2026 **Posting Audience:** Internal and External **Occupational Category:** Protective Services **Salary Range:** $2,694.34- $3,404.91 **Pay Frequency:** Monthly **Salary Group:** TEXAS-A-09 **Shift:** Day **Additional Shift:** **Telework:** Not Eligible for Telework **Travel:** Up to 25% **Regular/Temporary:** Regular **Full Time/Part Time:** Full time **FLSA Exempt/Non-Exempt:** Nonexempt **Facility Location:** **Job Location City:** JACKSONVILLE **Job Location Address:** 1037 E LOOP 456 **Other Locations:** **MOS Codes:** 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN YN,YNS **Brief Job Description:** The position provides administrative support to unit supervisor and staff.
• The position interacts routinely with Texas Department of Family and Protective Services staff and the general public.
• To learn more DFPS, please click here.
• **Essential Job Functions (EJFs):** * Answers and screens telephone inquiries; takes and routes messages and records intake information for referral to caseworkers.
• Greets visitors, responds to general questions, and directs callers to proper location.
• * Prepares correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit.
• * Assists staff in matters of office processes and operations including, solving office software and equipment problems such as copy and fax machines to duplicate and transmit materials.
• Assists with sorting and routing mail.
• * Prepares various forms, including time and leave, and arrangements and reimbursement for travel, in addition to assisting with training activities as needed to back-up other unit administrative assistants.
• * Maintains a system for progress updates, and develops and maintains various forms, case files and reports.
• * Performs data entry into IMPACT and other electronic programs and systems.
• Provides program and agency information and/or makes referrals to other community resources.
• * Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
• **Knowledge, Skills and Abilities (KSAs):** * Knowledge of office practices and administrative procedures.
• * Skill in using Microsoft Works or Windows environment.
• * Skill in establishing and maintaining effective working relationships.
• * Skill in effective verbal and written communication.
• * Skill in working in an office supporting several staff members.
• * Ability to interact with all levels of staff.
• * Ability to work independently in a fast-paced environment.
• * Ability to operate a personal computer and various software packages at an advanced level.
• * Ability to effectively handle multiple assignments in a dynamic environment.
• * Ability to work with confidential information.
• * Ability to operate basic office equipment such as fax, copying, and adding machines.
• **Registrations, Licensure Requirements or Certifications:** None Required **Initial Screening Criteria:** * Graduation from high school or equivalent * One year full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience.
• Acceptable Substitutions: * Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience **Additional Information:** Factors such as education and experience may be considered when establishing the starting salary for employees coming from other state agencies within Texas.
• Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
• Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting.
• All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.
• For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
• You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.
• Applicants selected for hire must pass a background check and if applicable a driver's record check.
• State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code.
• Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

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